As you may know, every song and every story is different. These are like snowflakes, they’re all very unique. These will and cannot be used another customer, so unfortunately we cannot offer refunds.

If you made a mistake and absolutely have to cancel, you may do so within 24 hours of placing the order, minus a 30% service and processing fee.

Music is highly subjective, and sometimes there is something that the customer just doesn’t enjoy. We handle this on a case-by-case basis. Here are things that we promise to deliver:

– Good quality recording
– Song meets the ordered length
– Vocals are in key and sound acceptable to Tune Balloon administrators
– Lyrics contains some of your story and the 4 things you requested accurately
If we do not deliver the above, and you let us know within 1 week of the song’s delivery, we will fix the issue at no charge.
If the revision involves changes that are based on music taste/preference, then we will charge a fee for the changes, depending on the extent, to compensate our artist for their time.